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Our customer base started as a small, tight knit community from our main website and has grown to 10,000 customers primarily from word of mouth. We keep our costs down with very little advertising, relying mostly on referrals. We like it that way. Our main website www.superiornutraceuticals.com accounts for 90% of our business. Ebay accounts for about 10%; (feel free to checkout our 99.8 % and over 1000 ebay feedback). We take our ebay customers as serious as customers from any other source, which is reflected in our outstanding feedback scores. We hope to further expand on our client base with Ecrater with the same enthusiasm.
We are best known for the quality of the raw materials used in our products. The size of our company while growing still allows us to keep the freshest products available. We turnover product every 30-90 days, so our products are not sitting in warehouses, then store shelves for months and years at a time. Unlike many manufacturers seeking the cheapest product they can find, we seek out the highest quality and most potent forms first and foremost. We're very funny about this aspect of raw material selection. We are very loyal to the few suppliers we use and while our single purchase quantities are not as massive as some of the more well known brand names we are ordering new material each 30, 60 and 90 days like clock work.
Regarding our service, we are also known for our blazingly fast shipping. All orders ship within 24 hours, often times within a couple hours. If for any reason an order doesn't ship within 24 hours, you will be made known about it. Luckily this happens very rarely. Though again with our turnover, a large purchase of one single item could cause a temporary shortage and thus a delay. However since 2003 we have never had a product delayed more than 7 days to the customer. Our return policy is on a per order basis and is very lax. We always give the customer the benefit of the doubt in all cases. And since 2003 and 10,000 orders we have only had less than 5 request for a return. We are 90-95% referral we have a VERY loyal base we like the tight knit relationships with our customers.
By ordering from us you agree and are opting in to be added to our mailing list. However we DON'T spam and only send out email updates once per month at most. I think in all of 2008 we sent out only 6 emails. At the time of ordering or upon our first email to you, you have the option to be removed. We can manually remove you with a simple request. We mention this because while most individuals welcomes our infrequent updates, there are those that do not. We will often use what methods we have to followup with you, sometimes this is the email you have provided and in some cases your paypal email address. We do good, professional business, and we keep our customers well informed on any updates to our product line and updated as to the status of their orders.
If you have never made use of our products we welcome you, and look forward to a long term relationship.
Admin
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